Two Bikes Bike Shop Manager

Two Bikes is seeking a full-time Bike Shop Manager to assist in the service department, building bikes for retail and donation, and help with customer service. The ideal candidate will be both an experienced mechanic who has strong organizational skills and interpersonal skills. A passion for the mission of Two Bikes and a technical knowledge of bicycles is absolutely essential for success in the position. Two Bikes seeks a staff that reflects the diversity of our community. Diverse candidates are highly encouraged to apply.

This full-time position has a compensation range of $38,000-$44,000 depending on experience. This job offers a consistent week-to-week schedule and requires working on Saturdays. The position includes full benefits. To apply, email your resume and cover letter to mitchell@twobikes.org. This position is open until filled.

About Two Bikes

Two Bikes is a nonprofit bike shop and community center located in the Historic Oak Grove Neighborhood of Chattanooga, Tennessee. Two Bikes strives to foster community, sustainability, and opportunity through bicycles.

Job Responsibilities

Service Department (50%)

  • Write accurate, efficient, and organized service orders for customers bikes in a timely manner.

  • Compile weekly parts orders for service and sales

  • Complete weekly goal-oriented reports that detail labor hours, service queue length and any other pertinent information.

  • Maintain a clean and orderly workspace.

  • Communicate clearly and promptly with customers regarding service.

Refurbishing Bicycles for Retail and Donation (30%)

  • Complete assigned weekly refurbished bike quotas.

  • Ensure that each bike is properly cleaned, repaired, and processed.

  • Maintain accurate paperwork for each bicycle including parts used, tasks completed, and who reviewed the completed bike.

  • Parts and accessories inventory management.

  • Build creative and unique bicycles that reflect the Two Bikes brand.

Customer Service (15%)

  • Provide outstanding customer service including accurately sizing and fitting bicycles.

  • Be familiar with and provide knowledgeable insight into all of our bikes, parts and accessories.

  • Create and maintain an atmosphere where each community member can feel welcome and comfortable.

  • Represent the values and vision of Two Bikes.

Organizational Planning and Programming (5%)

  • Participate in assigned meetings including, but not limited to staff, board, program, partner, and community meetings.

  • Engage in professional development and training opportunities.

  • Participate in group rides, events, and other social activities

  • Develop unique and personalized group rides/events.

Job Qualifications

  • At least 2 years working in a bike shop or related experience.

  • Demonstrated ability as a bicycle technician.

  • Comprehensive knowledge of bicycles and current trends in cycling.

  • Strong interpersonal skills including the ability to work with customers.

  • Fluency with Microsoft Office including Excel.

  • The ability to provide industry-leading customer service.

  • Strong project management skills including the management of complex, multifaceted programs and systems resulting in measurable success and program growth.

  • A passion for the Two Bikes mission, vision, and values.

  • Commitment to environmental stewardship, social justice, and equitable transportation.

  • Strong self-motivation including the ability to work independently.

  • A knowledge of and experience with diversity, equity, and inclusion.

Job Preferences

  • Experience as a leader in the bike shop (head mechanic, etc).

  • Bi-lingual

  • Experience working in a retail environment.

  • Experience with Lightspeed point-of-sale software.

  • Experience in the nonprofit industry.

  • Experience with photography, video editing, and social media all help.

Job Compensation

  • $38,000 to $44,000 DOE; this position is not eligible for overtime pay. All full-time positions are accompanied by benefits including:

    • Medical, dental, vision insurance, and life insurance

    • 10 days of vacation plus a holiday recess from 12/24 through 1/2.

    • 15 additional personal days which includes sick days

    • Training and professional development

  • Conditions of Employment
    Two Bikes is an Equal Opportunity Employer committed to assembling a diverse and talented staff. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, Two Bikes does not discriminate on the basis of race, color, creed, religion, national origin, sex, disability, age, veteran status, sexual orientation, gender identity or expression, or marital status.

Who We Are

  • Hard workers who manage time and risk

  • Personable and friendly people who value fun and joy in the workplace

  • Goal oriented workers with a growth mindset

  • Supportive and community oriented individuals

  • Social justice advocates

  • A creative and collaborative team

  • A community of very bikey folks